05 · Laboratories
When a laboratory asks to mark a paid receipt unpaid
A laboratory cannot turn a paid receipt into unpaid without your approval.
Where to find it: Laboratories › Labs
Step 1: You are told
You get a notification: The laboratory asks to mark it as unpaid, with the laboratory's reason.
The laboratory asks to mark it as unpaidnowDLA/2026/7 · The transfer was returned by the bank.Step 2: Review it
Open the laboratory's file → Receipts and click Review on the receipt.
Nr.TotalStatusDLA/2026/727.000 LPaid · unpaid requestedReviewStep 3: Answer
Approve: mark as unpaid if the payment did not reach the laboratory. Otherwise Keep it paid and write why, for example the date and reference of the transfer.
DLA/2026/7 · 27.000 LReason: The transfer was returned by the bank.Write why it should stay paidWe paid on 12/10, reference 4471.Keep it paid1Approve: mark as unpaid2
Good to know
- Until you answer, the receipt stays paid.
- Every request and answer is kept in the receipt's History.