For clinics
How can we help you?
Step by step, in the order of the menu, with pictures that show where to click.
How to read the pictures
The ring and the pointer show where to click.
Numbers give the order when there are several clicks.
Words in bold are the names of buttons and fields, as on the screen.
Chapters
Getting started
Signing in, the screen and the dashboard.
Visits and receipts
Finishing a visit with its receipt, like at a till.
Patient management
Bookings, the calendar, patients, their file and prescriptions.
Finance
Receipts and payments, the register and closing the day.
Laboratories
Working with laboratories: orders, samples, receipts and payments.
Administration
Users, roles, your details, language, notifications and security.
Questions and answers
How do I correct a receipt?
Open the patient's file, go to Treatments & receipts and click Edit next to the receipt.
Why can't I change a completed visit?
A visit with a receipt is closed: only its notes change. If it was finished by mistake, cancel the receipt: the visit opens again.
Why can't I order from a laboratory?
The laboratory must have accepted your request. Open Labs: if it is still under Requests to work together, it has not answered yet.
Why do I see no prices at a laboratory?
Each laboratory decides which prices each clinic sees. Without a price, it prices the order when it accepts and you are told the total.
What does the Revenue page count?
Only paid receipts, on the day they were paid. Unpaid ones show separately, under Not paid yet.
What happens to receipts when I delete a patient?
They stay in Receipts & payments and Revenue, without a name, so your totals do not change.
I forgot to close yesterday. What now?
Open Register and close it: the close ends at midnight and keeps yesterday's date. Or switch on Close the day automatically.
How do I change the language?
Open Settings → System settings and language. The language changes only for you, on this device.
How do I clear the notifications?
Click the bell at the top and then Clear all. Only your list is cleared.
I forgot my password. What do I do?
Ask your clinic's or laboratory's main login for a new one under Users. If you are the main login, contact Dento's support.
Can I use Dento on a phone?
Yes, in the phone's browser with the same address and login. On an iPhone add it to the Home Screen to get notifications.